Policies

Client service

Clients are provided with a gracious welcome and professional service during every interaction, and are treated with respect and non-judgement.

 

Privacy and confidentiality are maintained at all times.

 

Every session is tailored to your specific needs at that time, and client feedback is encouraged.

 

Scheduling

Sessions begin and end at the scheduled time. Sessions begun late due to late client arrival end at the original appointed time and are at full price.

Payment

Payment is due in full at the time of service. Cash, check, and credit cards are accepted.

 

Gift certificates and packages are valid for one year from date of purchase.

 

Cancellations and no-shows

No shows are charged the full service fee.

 

Sessions must be changed/cancelled by 8pm the day prior to the appointment. Sessions changed/cancelled after 8pm are subject to a cancellation fee.

 

• All clients are gifted with one late cancellation without penalty.

• Second missed appointment is 50% charge.

• All future missed appointments are subject to the full fee.

 

This policy allows for your appointment time to be made available for others, and ultimately helps keep services as affordable as possible.

 

Conduct

Clients provide a health history and update it when necessary (including changes to medication).

 

Sessions are strictly therapeutic and non-sexual in nature.

 

Sexual harassment is not tolerated. If the practitioner’s safety is compromised, the session is stopped immediately.

 

Clients under the influence of alcohol or drugs cannot receive massage.

 

© 2016 Katherine Ferranti LMT

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Serving  Harrison, Rye, Mamaroneck, Larchmont, Purchase, and Westchester county       |       Harrison, NY 10528          |        914.517.0751       |        info@befreemassagetherapy.com

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